FAQ

 

 

Is it possible to request a Certificate of Authentication?

We are able to provide a certificate for the majority of gemstones we offer and in particular testing of a gemological nature requires a particular kind of equipment. Our gems are offered from gemological laboratories which are respected in the trade. If you require certification with your purchase, select the option for certification at checkout, we charge £50 our EUR equivalent per stone and certification can take between 7-10 working days depending upon demand.  

 

What are the shipping terms available?

Registered Shipping with Signature Only All of our mail is shipped via FedEx or DHL and requires signature upon receipt, all of our packages must be signed for by the registered cardholder for security purposes at the billing address. We do not deliver to PO Boxes and we will shop only to customers residing in the EU/EEA. Registered trackable FedEx or DHL is charged at £20 or EUR equivalent per package. All gems are available and are ready for shipment and are usually processed within 1-3 business days Monday to Friday excluding Bank Holidays.  

Are orders trackable? When Angel Gemstones ships your order, you will receive a confirmation of the tracking number for your shipment. You will then be able to check the status on the Courier’s website accordingly.

Import tax or duty It is important for you to note that important tax or duty is solely the responsibility of the buyer. Returned shipments that are refused due to such charges cannot and will not be accepted. Please contact us directly on support@angel-gemstones.com should you have any queries before you purchase and we will try to answer them as best we can. Each country has different rules regarding import duty in particular countries within the EU/EEA therefore we advise you to be mindful of the import duty cost which is your responsibility.  

Please let me know your refund policy This is available and detailed on our returns page, should you require any further clarification or have any questions then please do not hesitate to contact us on support@angel-gemstones.com

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