Should you decide that you wish to return a gemstone(s) to us once you have received your order then you must email us with the ID number and transaction identification to firstname.lastname@example.org. Upon receipt of this transaction and once we have verified you accordingly, we will provide you with specific return instruction and a code of return authorisation. We must recieve all return orders within 21 days from when you receive and sign for your parcel. We must physcially receive the goods before the expiry of the 21 day return period and all returns must be sent in the same manner that they were sent to you, that is via trackable recorded Courier from either FedEx or DHL. Upon receipt of gemstones in the same condition that they were sent to you, we will issue a refund via the same payment mechanism as the original transaction.