Please note due to the high value of our items we operate stringent anti-fraud and security policies as detailed below. We further reserve the right to review all orders for any suspicious activity or unusual spending patterns.
We are unable to ship any orders to a different address than the cardholder billing address for security purposes
We accept payment by VISA or Mastercard Debit or Credit Card securely via our payment provider ONLINE-VOUCHERS.EU – ONLINE-VOUCHERS.EU will appear as the descriptor on your credit or debit card statement, you will also receive an email receipt of each purchase detailing the amount spent and a unique 12-16 digit voucher number that is automatically generated at the time of the transaction(s)
We take fraud very seriously and apply stringent fraud screening measures. Any customer who issues a chargeback against us we will present all legal evidence and dispute such facts. For any queries in relation to a charge or order from Angel Gemstones do not hesitate to contact us on firstname.lastname@example.org where one of our friendly Agents will look to resolve any query or issue you may have as speedily as possible.
If a Customer is making a number of purchases or purchases of an extremely high nature then please respectfully note we will contact you to verify your identity as part of robust anti-fraud measures we have in place. Should a security review match negatively on our internal database we will either refund or cancel any transaction. If this is the case we will be in touch with you immediately and reserve the right to not authorise the transaction(s).